The first impression is the last impression we say! When we visit a cafe/restaurant or hotel, we remember how we are greeted. The ones who welcome us with a smiling face are the Front Office Managers. They are whole-heartedly responsible for yielding a successful guest experience. They are at the helm of handling guest concerns and queries along with reservations. 

Working as a front office manager might open the door to opportunities; however, you need to know the basis of this job role. Have a look at the detailed job description of this position: 

Job title - Front Office Manager 

Job purpose

To ensure the smooth running of the hotel with efficient guest interaction and proper management of the front desk operations. 

Duties and responsibilities

Staff management 

• Close supervision of other front desk staff like receptionist and concierges. 
• Delegating tasks and scheduling shifts
• Ensuring other staff members are adhering to the policies and protocols of the hotel

Guest handling

• Handling queries, complaints and requests of the guest
• Managing their room reservations including check-in & check-out time
• Maintaining an organised front desk area

Communication

• Communicating professionally with staff and guests in a positive manner
• Make sure to maintain a clear communication inter-department

Operational efficiency 

• Trains and cross-trains all front office staff
• Maintain and monitor the overall functioning of the front office, including evaluation of the job performance of the staff
• Staying limited to the allocated budget for the front office activities 
• Looking after cash handling, cash checking, and credit policies. Checking on the cashier regarding banks and deposits after their shift
• Staying updated with computer systems, capable of handling software maintenance, report generation, and preparing revenue and occupancy forecasting
• Maximise revenue - review occupancy status daily, maintain daily count, prepare flash report, allowances, etc. 

Skills required

• Customer service oriented
• Time management
• Problem-solving
• Decision-making
• Administrative skills
• Multi-tasking
• Operational efficiency 

Qualifications

• 10+2 (compulsory)
• Bachelor’s degree in hospitality management or related field 

Just like the front office manager, there are 30+ categories; we are here with an abundance of opportunities; you just need to download Foodism Connect and take a step ahead to land your dream job.